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Law Firm Technology Use On The Rise

Legaltech News post an article about law firm technology used to increase efficiency and automate repetitive tasks.  When law firms were surveyed they stated which technologies they felt were the most effective:

"When asked what technologies provide the "greatest overall effectiveness," two-thirds of law firms picked document management, while around half chose financial planning tools. Slightly under half also chose business intelligence tools (49 percent), and matter management and case management platforms (47 percent), while 37 percent cited project management platforms."

Law firms also stated the invoice process was something they spent too much time on:

"One area that the survey found to be problematic for law firms was invoice management. Forty-four percent of respondents said they "almost always" or "often" spent too much time on invoicing, while 49 percent said this only happened "sometimes.

Specifically, 65 percent of respondents said it takes them at least over one week to publish an invoice. Among law firm respondents with over 200 attorneys in-house (45 out of the 112 respondents), that number rises to 76 percent. Among all respondents, 7 percent take longer than three weeks to publish an invoice.

Much of this delay may come from the manual workflows through which law firms have to organize, classify and submit their invoices. "You have a lot of different people physically touching [an invoice] before it gets out the door," Cartrett said. "So that will slow down the process."

People, processes, and technology will continue to evolve within law firms and corporate law departments.


This week, DoNotPay, a site that helps people with legal issues ranging from fighting parking tickets to helping with asylum applications announced it has added 1,000 chatbots to assist with a wider range of legal forms.  For those unfamiliar with the chatbot it is simply a program that helps a person using dialogue and conversation to accomplish a tasks like customer service.  Chatbots are also used in digital assistants like Siri and in major messaging platforms (Facebook, WeChat).

While Legal Decoder doesn't compete in the same market as DoNotPay it is part of the same movement of creating legal technology products that automate tasks to help customers with decision-making.  Even though DoNotPay claims to be "the world's first robot lawyer" it isn't a lawyer and A.I. isn't replacing lawyers right now.  There is still a need for lawyers to provide guidance to clients or in-house counsel to manage the legal matters of a company.  Technology won't replace these people but it can help make them more effective at their jobs.  These technologies, including ours, provide to the user with more information and insight by doing the heavy lifting in the background through automation.

Technological innovation isn't going away in the legal industry.  Law firms and corporate legal departments are adopting technologies to help automate tasks such as matter management and billing review.  LegalZoom and Cooley created products where anyone at any time can generate a legal document for a matter.  More and more technology will be introduced into the legal market.  It's just a matter of figuring out which one works for you.